RETURN POLICY
The following return policy applies to items purchased online through Visource e-portal, after the material has been dispatched by our partners:
- The order cannot be returned once material is delivered as per order.
- Generally there will not be any quality problems. We take care all measures to avoid quality issues. However, in case there is a issue of quality we will settle the issue as stated below:
2.1 The order can be replaced only when the delivered items are different form ordered items. Return claim can be raised by mailing us within 24 hours to support@visource.in .The material will be replaced only in the case it is received in the same form as it was delivered. The claim is to be made as soon as the above said material is received, however not later than 24 hours after receiving the material.
2.2 Quality problem: TC will be issued along with the material requested at the time of placing order . In case any quality complaint about the quality of material, claim to be made through mail or in writing within three days after receipt the material. Change of colour of material will not quantify for quality problem and no quality complaint is entertained on this account. If delivered material is rusted or pitted condition, quality complaint can be raised on this account. If material failed after test conducted in standard laboratories claim will be forwarded for respective manufacturer .We shall coordinate in addressal of the same and will be reviewed on case to case basis.
Cancellation Policy
The following cancellation policy applies to items purchased online through Visource e-portal:
The order can be cancelled by the customer (through toll-free number) before the order has been dispatched or payment made to our organisation.Any cancellation request placed after this, will be rejected and the customer shall take the material
In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10 working days.
Please note that there may be certain orders that we are unable to accept and must cancel due to technical reasons. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.